Reporting a Complaint

Reporting a Complaint

    To ensure that complainants can submit their complaints conveniently, the company has established multiple complaint channels as follows:

1. Customers can visit the office of Waan Exchange Co., Ltd. to file a complaint in person. 

   
   Customers can visit the office at 1758/4 Sukhumvit Road, Phra Khanong Tai Sub-district, Phra Khanong District, Bangkok 10260. 

   
   

Please note that complaints through this channel must be made during the company's business hours, which are Monday to Friday (excluding public holidays) from 9:00 AM to 6:00 PM.

2. Customers can send a written complaint to Waan Exchange Co., Ltd.
   
   Customers can send a written complaint to Waan Exchange Co., Ltd. at the following address: 

   1758/4 Sukhumvit Road, Phra Khanong Tai Sub-district, Phra Khanong District, Bangkok 10260 

   
   

   Please: 

   -    Write "Reporting a Complaint" on the envelope.

   -    Address the letter to the Head of the Compliance and Audit Department or the Chief Executive Officer (in case the complaint is against the Compliance and Audit Department)
   
   

3. Customers can send an email to the company.                           

   Customers can submit a complaint via email to [email protected] 24 hours a day.

   - The company kindly requests that customers use the email address previously registered with the company for faster processing.

   
   

4. Customers can file a complaint through the website.
   
   - Visit the website www.waanx.com
   - Select the topic "Complaint Channels"

        - Provide the required information and choose the topic "Complaint" for the issue you wish to contact about.

        - After successfully providing the information, click "Send". Your complaint will be forwarded to the responsible department.

5. Customers can file a complaint through the Securities and Exchange Commission (SEC)

   
   Website: www.sec.or.th
   E-mail: [email protected]
   Tel: 02-033-9999
   or 1207 press 2 (during office hours)

   
   

    The complainant must provide complete personal information and substantive facts to resolve the issue correctly and appropriately for the customer. The company reserves the right to request additional information or documents from the customer if the customer has not submitted complete documents. The company will keep such information and documents confidential and will not disclose them to any unrelated parties under any circumstances.

    If a customer sends a complaint through channels other than those specified above, the company reserves the right not to accept such complaints.

Processing Time

    After the customer has submitted a complaint through the above channels, the company will respond to the customer within 3 days after receiving the complaint with complete and accurate documents. The company will report progress every 7 days after receiving the complaint with complete and accurate documents.