Deposit - Withdraw without or wrong Tag / Memo

Deposit - Withdraw without or wrong Tag / Memo

In case you have deposited without or wrong Tag / Memo, the transaction may be lost, and the company cannot guarantee that the assets can be recovered.

To request an investigation, please provide the following documents:

• A screenshot of your transaction history (Sender)
• A selfie of you holding your ID card
• Provide the following information to process the investigation:
•  

For deposit transactions, please provide the following details:

• Transaction ID / Transaction Hash
• Coin Name
• Amount 
• Wallet Address
• Network 
• Correct Memo / Destination Tag

Note:

- Once the company successfully recovers the assets, it will be deposited into your wallet on Waan Exchange Co., Ltd.

- The recovery process will be completed within 48 hours after all required documents are received.

For withdrawal transactions

If you withdraw coins without or wrong Tag / Memo and already confirmed the 2FA and email OTP, the withdrawal will be processed to the blockchain immediately and cannot be canceled. 

To investigate the transaction, please contact a destination platform for investigating.