Basic tips to resolve website access issues

Basic tips to resolve website access issues

If you encounter issues with the website such as freezing, missing data or unresponsiveness, please follow these basic steps.
 

1. Clear cache and cookies
 
 Clearing cache and cookies can resolve some issues. You can check on how to clear the cache and cookies by following the below guidances.

• For Chrome
• For Microsoft Edge
• For Safari
  
  

2. Check the internet connection

• Make sure your Wi-Fi is on. Check if your device's cellular is enabled.
• Check if you are connected to the most stable internet signal.
• Try switching network connection from WiFi to cellular (or cellular to WiFi).

3. Change your browser

Change the browser you use the access, such as Internet Explorer, Safari, Mozilla Firefox and Google Chrome.