How to request account reactivation

How to request account reactivation

If your account has been locked, you may submit a request to unlock it by following the steps below:

1. Submit your request via the following link:https://support.waanx.com/en/support/tickets/new
 

2. Provide your registered information, including Email address, Full name. Choose the contact reason: "Account Management, Suspension, or Deletion"

 3. Attach the required documents for identity verification:

• A photo of yourself holding your national ID card
• A handwritten note that includes the following details:
  • "I would like to unlock my account"
  • Your registered email address
  • The current date of the request

Note: The photo must be clear and readable to allow our support team to verify your identity.

4. Once your request has been successfully processed, a confirmation will be sent to your registered email.